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Returns & Exchanges


Boté A Mano, is here to serve you and your experience is our number one priority.

If by any chance, the product is not satisfactory, you have all the rights to return it within 30 days, except for any item purchased between November 16th to December 24th for which the return policy is extended to 60 days. To be eligible for a refund or an exchange, your item must be returned in the original shoe box with the dust bag, and must be completely unworn. All shoes should be tried on on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return. Returns that do not meet our policy will not be accepted and the cost will not be refunded. In this case, customers will have the option of receiving the item back barring the cost of the shipment.

PLEASE NOTE THAT ORIGINAL SHIPPING COSTS ARE NON–REFUNDABLE AND ANY DUTIES OR TAXES PAID UPON DELIVERY OR RETURN OF THE ITEM WILL NOT BE REFUNDED.

Your statutory rights are not affected by our returns policy.


Returns

To return your Boté A Mano, all you need to do is to follow these simple steps:

(IMPORTANT: DO NOT SHIP BEFORE COMPLETING THE BELLOW STEPS, AS IT WILL PREVENT US FROM REFUNDING YOU)

  1. Send an email to  support@bote-a-mano.com  stating the reason of return or exchange with the order number available on your order confirmation email.
  2. Re-package the shoebox in the same way you have receive it and follow the instruction we will send you via email.

Refunds on Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bote-a-mano.com.


Exchanges 

To exchange your Boté A Mano, all you need to do is to follow the above-mentioned steps as if you are returning your shoes.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.

Once approved, then your new shoes will be on their way to you in no time. .