FAQ

Frequently asked questions:

1. Product Information

2. Order Information

3. Return or Exchange

4. Shipping

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1. Product information

What makes Boté A Mano footwear special?

Boté A Mano shoes are the result of the merge of know-hows between different cultures. The shoes are produced in the heart of Italy with the finest leather for their soles and linings. The fabric that is used on the upper part of the shoes is however, sourced from the countries known for their exquisite textile weaving since the era of the ancient silk road. For this, founders, Niloufar & Edoardo, are constantly on the road in search of artisans that are still keeping their traditional weaving techniques alive.

The “Inaugural Collection” is produced with the collaboration of the Indian textile weavers from Banaras and master shoemakers in Italy. The goal of Boté A Mano is to open a dialogue between different cultures throughout all stages of their supply chain.

What material do you use for the sole?
All the Boté A Mano shoes are made with a half  a rubber sole that protects the leather sole of the shoes from soft rains and slippery surface while making them long lasting.

Will the shoes go ever on Sale?

The Boté A Mano shoes are produced with hand-woven historical fabrics in limited editions and are launched at variable dates within the year. Therefore, they do not follow a normal seasonal cycle and as a result will not go on sales at the end of the season. However, we sometimes give special discounts to customers that sign up to our Newsletters or follow us on Instagram or Facebook .

Will Boté A Mano shoes be replenished when out of stock?

As every shoe is produced with one of a kind textiles hand-woven in limited quantities, the chance of re-producing the same model with the same textile is very low. Therefore, depending to the availability of the fabric, we might or we might not replenish the model.

2. Order Information

Where is my order, can I track delivery progress?

Once your order is shipped from our warehouse, you will receive a shipment notification that tells you when it has left our warehouse and when you should expect to receive it. In most cases, except when you choose a Standard delivery within UK, we provide you also with the tracking number.  

Are payments and shopping on your site safe?

Yes, our checkout page uses SSL that creates an encrypted & secure connection with your bank without storing any data. 

What does pre-order mean?

As we produce every Boté A Mano shoes in limited quantities, we sometimes give an option to reserve your pair before they are available in stock.  For this, we will give you an estimated time frame and make sure you receive your order as soon as stock is available.What currency do you accept?

On Boté A Mano website, we display prices in British Pound as it is our default currency.

Can I cancel my order?

Made a mistake and need to cancel? If your order hasn’t been processed for dispatched, we’ll try and action this. Check the message in your order confirmation email, and send us a note with your order number to support@bote-a-mano.com.

3. Return or Exchange

How do I return an item?

If by any chance, the product is not satisfactory, you have all the rights to return it within 30 days except for any item purchased between November 16th to December 24th for which the return policy is extended to 60 days. To be eligible for a full refund of the cost of goods, your item must be unused and in the same condition that you have received it.  Also, it must be in the original packaging. To return your Boté A Mano, please click here

Can I exchange my Boté A Mano?

Yes. To exchange your product you need to first contact our team at support@bote-a-mano.com with your order number and they will provide you with the necessary information to exchange your item. To be eligible for an exchange, you must contact us no later than 30 days after your order date. Moreover, the item must be unused and in the same condition that you have receive it with its original package.

4. Shipping

Which countries do you ship to?
We ship your Boté A Mano shoes from either United Kingdom or Italy depending to your location and our stock availability.

What shipping options do you offer?

Currently and for limited time only we are offering a FREE SHIPPING within UK and Europe for all orders above £140. For international shipments and for orders less than £140 the following costs will be applied:

United Kingdom:

  • Before five business days: Free for orders above £ 140
  • Before five business days: £ 5  for order below £ 140
Within European Union:
  • Before seven business days (trackable):  Free for orders above £ 140
  • Before seven business days (trackable):  £ 6,99 for orders below £ 140
Rest of the world:
  • Before five business days: £ 14.99