FREQUENTLY ASKED QUESTIONS
What makes Boté A Mano footwear special?
Boté A Mano shoes are handcrafted in Italy at the brand’s atelier Civitanova-Marche with historical fabrics inspired by the Persian art. Every historical fabric used on Boté A Mano shoes, is hand-woven with silk and was traditionally used exclusively on Persian royal’s outfits or traded as a valuable goods along the Ancient Silk Road. To source these fabrics, Boté A Mano founders, Niloufar & Edoardo, are constantly on the road in search of artisans that are still weaving on traditional looms and are capable of reproducing the antique Persian fabrics as once were.
What material do you use for the sole?
All Boté A Mano shoes are produced with the finest Italian leather for their soles and linings that makes them extremely soft and comfortable from day zero.
Will the shoes go ever on Sale?
The Boté A Mano shoes are produced with hand-woven historical fabrics in limited editions and are launched at variable dates within the year. Therefore, they do not follow a normal seasonal cycle and as a result will not go on sales at the end of the season. However, we sometimes give special discounts to customers that sign up to our Newsletters or follow us on Instagram or Facebook .
Will Boté A Mano shoes be replenished when out of stock?
As every shoe is produced with one of a kind textiles hand-woven in limited quantities, the chance of re-producing the same model with the same textile is very low. Therefore, depending to the availability of the fabric, we might or we might not replenish the model.
Where is my order, can I track delivery progress?
Once your order is shipped from our warehouse, you will receive a shipment notification that tells you when it has left our warehouse and when you should expect to receive it. In most cases, except when you choose a Standard delivery within UK, we provide you also with the tracking number.
Are payments and shopping on your site safe?
Yes, our checkout page uses SSL that creates an encrypted & secure connection with your bank without storing any data.
What does pre-order mean?
As we produce every Boté A Mano shoes in limited quantities, we sometimes give an option to reserve your pair before they are available in stock. For this, we will give you an estimated time frame and make sure you receive your order as soon as stock is available.
What currency do you accept?
On Boté A Mano website, we display prices in both British Pound and Euro, but on your invoice, the total purchased amount will be in British Pound as it is our default currency.
Can I cancel my order?
Made a mistake and need to cancel? If your order hasn’t been processed for dispatched, we’ll try and action this. Check the message in your order confirmation email, and send us a note with your order number to email@example.com .
How do I return an item?
If by any chance, the product is not satisfactory, you have all the rights to return it within 30 days except for any item purchased between November 16th to December 24th for which the return policy is extended to 60 days. To be eligible for a full refund of the cost of goods, your item must be unused and in the same condition that you have received it. Also, it must be in the original packaging. To return your Boté A Mano, please click here .
Can I exchange my Boté A Mano?
Yes. To exchange your product you need to first contact our team at firstname.lastname@example.org with your order number and they will provide you with the necessary information to exchange your item. To be eligible for an exchange, you must contact us no later than 30 days after your order date. Moreover, the item must be unused and in the same condition that you have receive it with its original package.
Which countries do you ship to?
We ship your Boté A Mano shoes from United Kingdom to wherever you are.
What shipping options do you offer?
Currently and for limited time only we are offering a Free shipping for all orders within UK and Europe. For international shipments and for express deliveries within UK the following costs will be applied:
- Next day delivery (trackable): £ 8
- Before five business days (not trackable): Free
- Before five business days (trackable): Free
Rest of the world
- Before five business days (trackable): £ 15