FAQ

Frequently asked questions:

1. Product information

What makes Boté A Mano products special?

Boté A Mano shoes & accessories are the result of the merge of know-hows between different cultures. Our shoes and bags are produced at the heart of Italy by the hands of the finest Italian craftsmen. The fabrics used on our products are however, woven by the hands of our master weavers in India and Iran. The merge of know-how’s of two countries and two cultures in one product is what makes every Bote A Mano piece special.

Will Boté A Mano shoes be replenished when out of stock?

As every shoe is produced with one of a kind textiles hand-woven in limited quantities, the chance of re-producing the same model with the same textile is very low. Therefore, depending to the availability of the fabric, we might or we might not replenish the model.

2. Order Information

Where is my order, can I track delivery progress?

All orders are shipped with our affiliate couriers Fedex, UPS or DPD and are trackable. You'll receive a shipping confirmation email with a tracking link when your order has left the warehouse. 

3. Shipping

How much does it cost?

Shipping costs are calculated automatically at the checkout page when the destination is selected. Currently we are offering FREE SHIPPING to both our EU and UK customers.

Which countries do you ship to?
We ship your Boté A Mano shoes worldwide from either United Kingdom or Italy depending to your location and our stock availability.

Will I be charged customs?

All orders are shipped from Italy or UK depending to the customer’s shipping location and our stock availability. Delivery to EU mainland and UK addresses aren’t subject to customs or import charges but each country works differently. Our customers from remaining part of the world might be subject to customs and duty upon receiving the goods.

Are payments and shopping on your site safe?

Yes, our checkout page uses SSL that creates an encrypted & secure connection with your bank without storing any data. 

Can I cancel my order?

Made a mistake and need to cancel? If your order hasn’t been processed for dispatched, we’ll try and action this. Check the message in your order confirmation email, and send us a note with your order number to support@bote-a-mano.com.

4. Return or Exchange

How do I return an item?

If by any chance, the product is not satisfactory, you have all the rights to return it within 30 days. To be eligible for a full refund of the cost of goods, your item must be unused and in the same condition that you have received it.  Also, it must be in the original packaging. To return your Boté A Mano, please click here

Can I exchange my Boté A Mano?

We don’t offer exchanges because we’ve found that the quickest way to get Boté A Mano back on your feet is for you to place a new order. This avoids delays and higher postage costs.

Therefore, all you need to do is to place a new order on site and send us back the original order by following the return instructions so we can process your refund.