Delivery Information
- We ship worldwide from the United Kingdom and Italy, depending on your location and product availability.
- Delivery hours are Monday to Friday, 9am–5pm.
- Estimated delivery is within 5 business days.
Shipping Costs
| Destination | Order Value | Shipping Fee |
|---|---|---|
| United Kingdom | Over £100 | Free Shipping |
| United Kingdom | Under £100 | £10.00 |
| Europe (EU) | Over €100 | Free Shipping |
| Europe (EU) | Under €100 | €15.00 |
| Rest of the World | Any amount | €25.00 |
Customs, Duties & Taxes
- UK: No VAT or Duty charges.
- EU: All prices include duties & taxes.
- Other International: Duties and taxes may apply upon delivery.
Return Policy
We want you to love your order. If it's not quite right, you can return it within 30 days of receiving it.
For EU and UK Customers
- Initiate Your Return: Email us at support@bote-a-mano.com with your order number and reason for return.
- Return Label: We will email you a prepaid return label. A €10 return fee will be deducted from your refund.
- Repackage: Place the item in its original condition with all packaging.
- Send It Back: Attach the label and return the item using the provided shipping method.
For International Customers (Outside EU and UK)
- Initiate Your Return: Email us with your order number and reason for return.
- Return Instructions: We will provide steps to return your item. Return shipping costs are your responsibility.
- Repackage: Ensure the item is in its original, unworn, and undamaged condition.
- Return Shipping: Use a reliable service of your choice at your own expense.
Return Guidelines
- 30-Day Return Window: Items must be returned within 30 days of delivery.
- Original Condition: Items must be unworn, undamaged, and include all packaging.
- Footwear: Please try shoes on a clean, carpeted surface. Worn shoes cannot be refunded.
Refunds
- Refunds are issued to the original payment method within 7 business days after inspection.
- For EU & UK returns, €10 for the prepaid label is deducted.
- Original shipping fees and customs taxes are non-refundable.
Exceptions for Faulty or Incorrect Items
If you receive a defective or incorrect item, we cover the full return cost. Contact us at support@bote-a-mano.com.